1.  Payment Method

 

Q. What's the payment method?

 

A:  At present, we accept, Transferwise, Alipay,  Bank transfer.  

 

We would prefer you doing Transferwise and Alipay.  they are safe and easy, and supports debit card and credit card.

 

 

1>  Wise:  https://wise.com   （there is a APP too).  

 

2>  Alipay:   

 

You can go into Remitly  https://www.remitly.com/us/en/china   

 

After payment done, please email or message us a screenshot of the transaction details.  

 

We'll confirm the payment and process your order 

 

.2. Shipping Cost

 

Q: How much is the shipping fee?

 

A:  Right now,  we mostly ship by EMS ，UPS and  DHL because they are safe. The shipping cost is charged on order weight. 

 

 

3.  Making Order

 

Q.  How to make order on Sportskicks.cn/? 

 

A.  

1>Register with your email, place order for the items you want. 

 

2>Make payment via Tranferwise , or Alipay from your debit or credit card.

 

3>After payment done, send us payment info.

 

4>We'll check payment and process order.

 

 

4.  Replacement

 

Q.  What do you do when you receive email about items out of stock?

 

A.  When you receive an email about some items are not in stock, you can choose others items with same prices as replacements, 

 

we will choose from them to process and ship them out to you soon.

 

 

5.  Problem of Order

 

Q.  What should I do when I find something wrong with the item I receive?

 

A .  Please take pictures of the items you got,  send pictures by email or whatsapp. We'll check and handle with 

 

it. 

 

 

6.  Tracking of Order

 

 Q:  Will I be informed after the order sent ? 

 

A:  Yes, when the order sent, we will send the tracking number to your email. You can see the order number in your order too.

 

 Q : Where can I track my package?

 

A: You can check your package using the tracking number we provide you in  the following websites:

 

EMS  http://www.ems.com.cn/english.html

 

DHL  http://www.cn.dhl.com/zh.html.

Fedex  https://www.fedex.com/en-us/home.html

 

UPS  https://www.ups.com/us/en/Home.page 

 

 

 

7. Shipping Time

 

Q.  How long does the process takes for an order? How long can I receive my package?

 

A.  

 

Process of order --- 3-5 workdays after payment. 

 

The delivery---  5~8 business days in DHL,  8-15 days in EMS normally. 

 

 

(It's delayed due to the coronavirus, takes around 2 weeks in DHL now,  EMS takes more days) 

 

 

8.  Items Not Presented on Website

 

Q.  How can I buy something doesn't display on website?

 

A.  In this case, you can send us the item pictures you want, we can check for you with factory. 

 

and you can place order on our website for similar items, we will change to the items you want. 

 

 

9. Return or Exchange

 

Sorry, we do not have return and exchange service.

 

Q.  If I order wrong items, or wrong size,  can i return and exchange the goods?  

 

      ( or I don't like the goods received?)

 

A.  We don't take responsibility while it's the buyer's personal preference or mistake,  so please double confirm the goods and sizes when make order. 

 

 

Q. I received wrong items /wrong size,  can I exchange? 

 

A. when you found the items not correct upon arrival,  please take pictures of the items, and contact our customer service, we would check and solve it properly. 

 

 

10.  Refund Policy

 

Q.  Can I ask refund if the order is not fullfilled? 

 

A.  Sorry, currently there is no refund on our site.  

 

1> If you dont want the order, you can replace the items to others at similar price.

 

2>  If the package got lost, you could file a case again the shipping company and provide us the case No. , we will take next action and resend another package. 

 

3>  For the package seized by customs, we would resend Once again （Once Only).

 

 

☺ If you have any other question, please email us or message on whatsapp/skype.

☺ We would be more than happy to answer your questions.